Privacy policy

What this policy covers

Villa Grande Lux is a private accommodation in Mostar, Bosnia & Herzegovina. This policy explains what data we collect when you visit this website or make a booking, how we use it, and the rights you have over it.

Information we collect

We collect the information you give us when you make an enquiry or a booking — name, email address, phone, the dates of your stay, the size of your group, and any special requests. Payment is processed by a PCI-compliant payment provider; we do not store your card details on our own systems.

We use cookies and similar technologies for essential site functionality and, when configured, for anonymous usage analytics (e.g. Google Analytics). You can refuse non-essential cookies through your browser.

How we use information

We use your information to confirm your booking, communicate with you before, during and after your stay, and meet our legal obligations as an accommodation provider (for example, guest registration as required by Bosnian law). We do not sell your data.

Sharing with third parties

We share booking information with our booking engine and payment provider only to the extent needed to process your reservation. We may also share information when required by law.

Your rights

You can ask us at any time to see, correct or delete the information we hold about you. To do so, email us and we will respond within a reasonable time.

Contact

Villa Grande Lux, Mostar, Bosnia and Herzegovina.